Terms & Conditions

The contract

As all goods (Windows, Doors, Bifolds, Invisifolds etc) are bespoke to each customer, we have a 7 day cancellation policy

We will enter into this agreement on the strict understanding that you are the legal owner of the property at the installation address. We reserve the right to verify ownership & you agree that, if requested by us to do so, you will co-operate with these enquiries. If you are in a tenanted property you will need to get permission from the home owner or letting agency.

All the terms of the contract are contained in this document. If you want to change these terms or add any extra terms, you should ask for written confirmation of any changes from one of our directors.

The Company reserves the right to cancel any order if, upon receipt of a report from its surveyor/Engineer, if the issue is beyond unrepairable or in need of other tradespeople.

We reserve the right to change the price in the event of a manifestly obvious error.

Cancellation

By law (Consumer Protection Regulations 1987) you have the right to cancel this contract (by giving us written notice within fourteen days of you signing the contract) if you signed the contract away from our business premises.

You do not have the right to cancel this contract if you accepted the quote/ contract at our business premises. If you accepted the quote/contract via email, telephone or mail you have a 7 day cooling-off. period. If items have been ordered/ manufactured and you decide to cancel – you will be charged the amount for the product.

Please note : You don’t automatically get a cooling-off period if:

you have something specially made - for example, made to measure curtains, windows or a conservatory

Any notice of cancellation given by you after fourteen days of you signing this contract will not be valid for the purposes of cancelling the contract under this clause.

We recommend that you send any notice of cancellation by email or recorded-delivery post.​​

Price & Payment:

The price includes VAT at the prevailing rate.  If the rate of VAT changes between now and installation any additional VAT will be payable.

A deposit of 25% is required prior to survey to enable us to proceed with the order.   The final  balance will become payable on issue of final invoice.

The price will be increased to cover any extras requested by you, variations, additional fixings or additional work caused by adverse physical conditions, for example unusual obstructions or groundworks.

Any insurance work must be paid for by the customer and then they claim it back from the insurance company.

Under no circumstances will any deduction from the original contract be permitted unless confirmed in writing by the Director of the company.

Payment must be paid, if the fitting cannot be carried out due to other events once the fitting has been scheduled.

No warranties or guarantees will be issued until full and final payment has been made.

All goods remain the property of  LJS Windows Ltd until full and final payment has been made.

Installation:

During the course of installation there will be some disturbance and dust.  You are advised to clear each room and access to it before our installers arrive.  We cannot accept responsibility for damage to any of your possessions left in the room in which we are working.  We do not take down or re-fit curtains or blinds to your windows or disconnect or reconnect any alarm system to your doors/windows - this must be undertaken by you prior to fitting.

We must have access to a standard electricity supply.

We will make good any plaster, floor, brickwork or rendering immediately surrounding any installation, but we cannot undertake to repair damage to surrounding tiling, wallpaper or paintwork or to remove intact any panes of glass or frames from old fittings which you have asked us to retain.

Whilst we will endeavour to ensure any making-good matches existing finishes we will not be able to guarantee this, particularly where weathering has occurred or because of non-availability of matching materials.

It may not be possible for our surveyor to detect any structural instability or defect in your property. We will not be liable for any damage resulting from existing structural or other defects in your property.  If structural problems are discovered to exist you must still pay the price in full even if we are not able to complete the installation in the way envisaged.  If we have to alter the installation because of structural problems an additional charge may be made.

If any goods are found to be damaged or faulty,  LJS Windows Ltd will repair or replace the product.

 Exclusions:

Should any frame, sealed unit, or hardware be found defective in material or workmanship during the guarantee period then we will, at our option, either repair it or replace it free of charge. All repairs carried out after expiry of guarantee will be chargeable.

We will not be liable to you for minor imperfections, loss of use, loss of your time, inconvenience or any other loss or damage consequential or otherwise.

Responsibility cannot be accepted for defects resulting from wear and tear, accident, improper use or use by you otherwise than in accordance with our instructions or advice or in respect of any components which have been adjusted, modified or repaired otherwise than by us.

Any claim against us must be made promptly; in particular, you must advise us of any initial defects in our products within 24 hours of installation and you must confirm your complaint in writing quoting the order number in all correspondence.

No claim against us will be entertained for any defect arising from any groundworks or other building work carried out by you or your contractors in association with the installation of our products. You must procure your contractor to indemnify us in writing, prior to installation, for any loss we suffer by their failure or delay.  Building works must be executed to the dimensions and measurements shown in our drawings.

You will be responsible for obtaining all planning permissions, listed building or conservation area consents and building regulation approvals unless you instruct us to apply for these consents on your behalf. You agree to indemnify and keep us indemnified against any loss, delay or expense including, but not limited to, loss of profit if works are halted by the local authority.

We cannot be held liable for any loss or damage caused by delay in the performance or non-performance of our obligations to you where occasioned by any cause that is beyond our control. Should an event beyond our control occur which means that we are unable to fulfil your order we may cancel or at our option suspend the order without incurring liability for loss but if the order is cancelled your deposit will be returned in full and you will not be under any further obligation.

The guarantee will be invalidated immediately should the product show evidence of impact, mishandling or tampering, unnatural chemical corrosion or use contrary to its intended purpose.  This excludes required general maintenance of the product.

Under no circumstances shall the company be liable for any direct or consequential losses, however caused.

English Law: